1. Introduction
Dream Tile Design is a kitchen and bathroom remodeling company specializing in tile design, installation, and related services. We are committed to respecting and protecting your privacy when you visit our Site or communicate with us. dreamtiledesign.com
This Privacy Policy applies to information collected on the Site, including but not limited to:
- Information you provide directly (for example, when you complete a contact form or request a quote).
- Information collected automatically when you browse our Site (for example, cookies, IP address).
Please read this Privacy Policy carefully to understand our practices regarding your information. If you have any questions or concerns, see Section 12 (Contact Us).
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: When you submit a contact or quote request form, you may provide your name, email address, phone number, and address.
- Project Details: When discussing your remodeling needs, you may share project-specific details, such as desired tile materials, layouts, and budget.
- Marketing Preferences: If you subscribe to our newsletter or request information about promotions, you may indicate your preferences (see Section 6).
2.2 Information Collected Automatically
- Device and Usage Data: When you visit our Site, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, and pages viewed.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize you on return visits, analyze Site traffic, and personalize your experience (see Section 4).
We do not knowingly collect sensitive personal information (e.g., social security numbers, financial account numbers) through our Site.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services. We use your contact and project-related information to respond to your inquiries, schedule consultations, prepare estimates, and fulfill requested services.
- To Communicate with You. We may send administrative emails (e.g., confirmations, invoices, and updates) and marketing emails (e.g., newsletters, promotions, or news about new services).
- To Personalize Your Experience. Usage data and cookies help us understand how you use our Site, so we can tailor content and improve navigation.
- To Protect Our Business and Users. We use information for fraud prevention, dispute resolution, and to enforce our Terms and Conditions (https://dreamtiledesign.com/terms-and-conditions/).
- To Comply with Legal Obligations. We may process your information to comply with applicable laws, regulations, or court orders. dreamtiledesign.com
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small data files stored on your device that help websites remember preferences and track user behavior. We use the following types of cookies:
- Essential Cookies: Necessary for basic Site functions (e.g., keeping you logged in, enabling secure areas).
- Performance and Analytics Cookies: Help us understand how visitors interact with our Site (e.g., which pages are most visited). We use Google Analytics or similar third-party analytics services for this purpose.
- Functionality Cookies: Remember choices you make (e.g., language, region) to provide a more personalized experience.
4.2 How to Control Cookies
Most browsers allow you to disable or delete cookies via settings. However, if you disable essential cookies, parts of the Site may not function properly.
5. Third-Party Services and Links
5.1 Third-Party Services
We may share information with third-party service providers who perform services on our behalf, such as:
- Analytics Providers: Google Analytics (or similar) to help us analyze Site usage.
- Email Service Providers: To send newsletters, promotional offers, and other communications.
- Payment Processors: If you pay for services online, we use a third-party processor (e.g., Stripe, PayPal) and do not store your full payment details.
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
5.2 Third-Party Links
Our Site may contain links to third-party websites (e.g., suppliers, industry resources). We do not control those websites and are not responsible for their privacy practices. We encourage you to review each site’s privacy policy before providing personal information.
6. Marketing Communications & Opt-Out
6.1 Email Marketing
If you subscribe to our mailing list, we will send you newsletters, promotions, and company updates. You may opt out at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by visiting our Opt-Out Preferences page:
- Opt-Out Preferences: https://dreamtiledesign.com/opt-out-preferences/
6.2 Managing Your Preferences
On the Opt-Out Preferences page, you can:
- Unsubscribe from commercial emails.
- Modify the types and frequency of promotional communications.
- Understand that opting out of promotional emails may take up to ten business days to process; you may still receive administrative emails (e.g., confirmations, service notifications). dreamtiledesign.com
Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to services you request.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: TLS/SSL encryption for data transmitted to and from our Site.
- Access Controls: Restricting access to your personal information to employees and contractors who need it to perform their job.
- Secure Hosting: Our Site is hosted on a secure server with firewalls and regular security updates.
While we strive to protect your information, no security system is impenetrable. In the event of a data breach, we will notify affected users and relevant regulatory bodies as required by law.
8. Your Rights Under Applicable Privacy Laws
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete personal information.
- Right to Erasure (Right to Be Forgotten): You can request deletion of your personal information, subject to certain legal exceptions (e.g., compliance with legal obligations).
- Right to Restrict Processing: You can request that we limit the processing of your personal information.
- Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to our processing of your personal information for direct marketing or other legitimate interests.
To exercise any of these rights, please contact us using the information in Section 12 (Contact Us). We will respond to your request in accordance with applicable laws.
9. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- To comply with legal obligations (e.g., tax, accounting, and other record-keeping requirements).
- To resolve disputes and enforce our agreements.
- To continue providing services you have requested (e.g., warranty or ongoing support).
After the retention period expires, we will securely delete or anonymize your information.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected your child’s information, please contact us (see Section 12), and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable laws. When we post a revised Privacy Policy, we will update the “Last updated” date at the top. If we make material changes—i.e., changes that significantly affect your rights—we will provide more prominent notice (such as posting a notice on our homepage or sending you an email).
Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, you may contact us as follows:
Dream Tile Design
Email: info@dreamtiledesign.com
Phone: +1 856-334-8277
Address: 36 Route 70W, Suite 26, Marlton, NJ, 08053
For additional details on site usage, please see our Terms and Conditions:
https://dreamtiledesign.com/terms-and-conditions/
For managing marketing preferences, please visit:
https://dreamtiledesign.com/opt-out-preferences/
We will respond to your inquiry as promptly as possible.
